Here are some statements from people who have used our counselling services (edited to protect anonymity) which may help answer some of your questions.

"The privacy that you offer and the counsellor I dealt with was extremely professional and helpful. He was very understanding and I felt like I was talking to a friend. He made the whole experience painless, effective and enjoyable. You guys really need more people like this. I haven't dealt with any other counsellor before but my first experience was rocking."

"The counselling service is really excellent for people like me who are unable to share the things easily with family or friends. I often used to feel suffocated keeping things shut inside me, but sharing with someone, and specially when someone understands you, really helps."

"I'd like to thank you because this interaction is really helping and as I type my query each time I get to know myself also better."

"It helps to have true opinion from a person who doesn't know me that well because people who know me always say kind words, so i m not sure if they really mean it or just want to make me feel good."

"I'm reading this mail of yours for the fourth time and I have tears in my eyes, because until now no one has ever understood my point of view."

"Thanks for being there for me and supporting and caring for me. I don't know you but I will always remember it."

"Well, I‘m doing very well... your mails have always helped me. I have taken your suggestions and am learning to deal with situations. As I have mentioned earlier, I have no major problems as such, just wanted to deal with things in a better way and needed some one to guide me. And your guidance did really help me."

"I am really very overwhelmed with the support and your patience to listen to me. I am actually feeling happy after sharing my feelings with you. It makes me feel light as I have shared my inner most feelings which I know would not be possible to share with anyone else. It is such a relief to have spoken out."

"The counselling is really helping me to assimilate my situation and it's helping me look at the solutions in a structured way."

"The counselling has certainly boosted my self-confidence and has helped me think about various things in a different perspective. I was thinking in one direction but you have made me realize that every situation/circumstance can be looked from another angle and that there is a silver lining to every cloud. Thanks for making me realize the same."

"Yeah, all is going well indeed and I would really like to thank you from the bottom of my heart for your valuable suggestion and feedback... Since things are quite settled now and I am able to overcome my problems quite well, I would hardly feel the need for counselling in upcoming future, but whenever I feel I would need it, you will be the one whom I will be penning my thoughts and problems that's for sure :) So far it has been a fruitful experience with 1to1 help and the articles posted on website are as good as any counsellor's tips."

"Wow, trust me your analysis of myself was 100% accurate. Thanks, I really value your ability to define me & my qualities so perfectly well. I must say you have a great ability to read people and are extremely good at your work."

"My problem had existed for 15 years and I don't expect it to change overnight, but I am confident it will change over a period of time with professional support like what you are extending. I am pleased with your support and my progress. Every one of your mails was helpful. I feel online service is better than the in-person session, because here we have to write the problem first. When you have to write to someone, you have to think through what's bothering you. So the WHAT part is identified. I may not know WHY it's bothering and HOW to resolve and you have been filling in that when you respond."

"I never thought that someone who I don't know can understand me so well only through my letters."

"The counselling was very helpful for me in analysing the root cause of my problem and also gave me enough patience to overcome it. The counsellor also gave me suggestions to think out of the problem and focus on other things."

"I liked the counsellor's practical approach to my problem."

"This is a brilliant service, both the speed and quality of responses has been fantastic. I feel as if someone has put an arm over my shoulder and is talking to me."

As these individuals have testified, counselling can be really helpful. It is a two-way interaction where you and the counsellor work together to handle your concerns and bring about lasting change.