PRIVACY POLICY

All capitalized terms used but not defined herein shall have the respective meanings assigned to them under the T&C.

THIS PRIVACY POLICY, as amended from time to time, shall govern the collection, storage, usage, and disclosure of the User’s information obtained from the Platform.

The term ‘information’ shall include ‘Personal Information’ and ‘Sensitive Personal Information’ as defined in the Information Technology Act, 2000 and the rules made thereunder. These definitions may be modified in case of any change in law or introduction of new laws.

ACCESSING, BROWSING, OR OTHERWISE USING THE PLATFORM, CONFIRMS YOUR ACCEPTANCE OF THIS PRIVACY POLICY, SO PLEASE READ THE TERMS OF THIS PRIVACY POLICY CAREFULLY BEFORE PROCEEDING.

  1. COLLECTION OF YOUR INFORMATION:

    1. The Company collects and stores (i) Your Personal Information which includes Your name, date of birth, email address, phone/mobile number, employee code, and other business information which may also include business statutory details and tax registration numbers; (ii) Usage statistics, Your IP addresses, browser software, operating system, etc., for improving the Platform; and (iii) Your payment and billing-related information. Please note that the Company DOES NOT collect Your debit/credit card details on the Platform.
    2. You may review, update, correct, or confirm the information that You have provided on the Platform.
    3. You are prohibited from accessing the Platform or availing the Services if, (i) You choose to not provide the information sought to be collected by Us through the Platform; or (ii) You notify Us in writing of Your intent to withdraw Your consent for the collection of Your information by the Company.
    4. You may delete or deactivate Your account on the Platform. Please note that information sought to be deleted may be retained by the Company in its archival records as may be required by it or any law for the time being in force.
    5. We do not use cookies, pixel tags, web beacons, mobile device IDs, flash cookies, and similar files or other technologies to collect and store information.

  2. USAGE OF YOUR INFORMATION

    1. The information collected from the Platform is used by the Company for the following lawful purposes:
    2. For providing the Services through the Platform.
    3. For improving the Services available on the Platform
    4. For enabling communication with You.
    5. Such other purpose that enables a more holistic functioning of the Platform to render enhanced functionality or services.
    6. Such further purposes as are deemed to be permitted in applicable law.

  3. DISCLOSURE OF YOUR INFORMATION

    1. Please note that by accepting this Privacy Policy You hereby permit the Company to disclose, the whole or any part of, Your information collected through the Platform to its directors, employees, personnel, agents, representatives, contractors (Payment Processing companies, Messaging Services companies, etc.), third-party service providers, or its employees (hereinafter collectively referred to as the “Recipient(s)”), in connection with the business of the Company.
    2. Your information may be disclosed to any other persons/entities and for reasons not specified in this Privacy Policy, only with Your prior consent.
    3. The Recipient(s) shall, (i) be legally bound by the terms of this Privacy Policy (as amended from time to time); (ii) treat and protect any information received in connection hereto as confidential (at its own cost); and (iii) not further disclose or use any information received, except as provided for herein.
    4. The Company will disclose Your information to any person as mandated by law.

  4. TRANSFER OF INFORMATION

    1. Where the transfer of Your information is necessary for the performance of the lawful obligations of the Company, You hereby agree to the Company transferring Your information to any person, in compliance with the prevailing laws in India.

  5. REASONABLE PROTECTION OF INFORMATION

    1. With a view of preventing any unauthorized access or use of Your Information, the Company has adopted commercially reasonable security measures that meet the industry standard.
    2. DISCLAIMER: NOTE THAT DESPITE THE ADAPTATION OF REASONABLE SECURITY MEASURES FOR PROTECTING YOUR INFORMATION, THE COMPANY DOES NOT GUARANTEE THAT SUCH SECURITY MEASURES ARE INFALLIBLE AND THAT YOUR INFORMATION IS COMPLETELY SECURED.

  6. GRIEVANCE REDRESSAL

    Following are the details of the Grievance Officer appointed by the Company:

    Name

    [Jayanthi Chandra]

    Address

    1to1help.net Pvt. Ltd, 13B117 WeWork, Salarpuria Magnificia Tin Factory, No. 78, Swami Vivekananda Road, Bengaluru – 560016, Karnataka

    Phone Number

    [98453 97297)]

    Email Address

    [jayanthi.c@1to1help.net]

  7. CHANGES IN PRIVACY POLICY

    1. The Company reserves the right, at its sole discretion, to amend, change or replace any part of the Privacy Policy by posting updates and changes to the Platform. It is Your responsibility to check the Platform periodically for changes. Your continued use of or access to the Platform or the Services following the posting of any changes to the Privacy Policy constitutes acceptance of those changes.
    2. If You have any questions about this Privacy Policy or security incident to report, please feel free to contact Us through the Platform or write to Us at security@1to1help.net.

1to1help is India's leading Employee Assistance Program (EAP) service provider with a reputation for quality with integrity. We support organizations to improve employee well-being, through a variety of programmes. We are a global support Partner of 800+ companies covering 10 Million people including dependents. Certified in ISO 9001:2013 – Quality Management System Certified ISO 27001:2013 – Information Security System, 1to1help also has the largest pool of counsellors (200+) in India with 23 years of experience & over 1 Million counselling sessions conducted. Our global partners include ComPsych and Telus.

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